Shipping Policy

1. Shipping Destinations

We ship to addresses within the United States only. We do not offer international shipping at this time, and orders with non-US addresses cannot be processed.

P.O. boxes are accepted. Please ensure your shipping address is complete and accurate at checkout — we are not responsible for orders shipped to incorrectly entered addresses.

2. Rates & Free Shipping

A flat shipping rate of $11.99 applies to all orders. Orders with a subtotal of $250.00 or more (after any discounts) qualify for free shipping.

3. Processing & Delivery Times

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM Eastern Time are processed the next business day.

Standard delivery typically takes 2–5 business days after dispatch, depending on destination. Delivery estimates are not guarantees — carrier delays are outside our control.

4. Tracking

A tracking number is added to your order once your package ships and is visible in your account's order history. Please allow up to 24 hours for tracking information to activate with the carrier.

5. Packaging

All products are packaged discreetly in plain outer packaging with no external product descriptions. Temperature-sensitive materials are packaged with appropriate insulation where required.

6. Lost or Damaged Shipments

If your tracking shows no movement for 7 or more days, or your package arrives damaged, contact us through the contact page within 14 days of the expected delivery date. We will investigate with the carrier and reship or refund at our discretion.

We are not responsible for packages marked as delivered by the carrier. Please provide a secure delivery location.

7. Research Use Only

All products are sold strictly for laboratory research purposes and are not for human or veterinary consumption. By placing an order you confirm you are a qualified researcher aged 21 or older.