Refund & Return Policy
Last updated: November 13, 2026
1. General Policy
Due to the nature of research chemicals and reference materials, all sales are final once an order has shipped. We cannot accept returns of opened or unopened products, as product integrity and chain of custody cannot be re-verified once a package leaves our control.
2. Order Cancellations
Orders may be cancelled for a full refund only before they are marked as shipped. To request a cancellation, contact us through the contact page with your order number as soon as possible.
3. Incorrect or Damaged Orders
If you receive an incorrect product, or your product arrives damaged or with a compromised seal, contact us within 7 days of delivery with your order number and photos of the item and packaging. Verified claims will be resolved with a replacement or a full refund, at our discretion.
4. Quality Concerns
Every product ships with third-party laboratory testing (Certificates of Analysis). If you believe a product does not match its documented specification, contact us with your order number, batch information, and supporting evidence. Verified discrepancies will be refunded or replaced.
5. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days, depending on your card issuer. Shipping charges are non-refundable except where the error was ours.
6. Chargebacks
Please contact us before filing a dispute with your bank — most issues are resolved within 1–2 business days. Unwarranted chargebacks may result in account suspension, as each dispute is investigated with full order and delivery records.
7. Research Use Only
All products are sold strictly for laboratory research purposes and are not for human or veterinary consumption. See our Terms of Use for full conditions.